FREE SHIPPING on orders $99 or more within Canada. Prices displayed are in Canadian Dollars. Toll Free: 1-800-896-4385

IJ CUSTOMER SERVICE

CUSTOMER SERVICE:

 

Schedule an appointment. 

 

 

Shipping Policy:

 

To enhance your shopping experience, we can have your special package delivered straight to you. All purchases of $99 and up (before tax), shipped within Canada, are free of charge. Purchases below $99 (before tax) are subject to a shipping charge provided at the checkout. 

 

General Information:

  • No orders will be shipped outside of Canada,
  • Orders must be received by 12 pm MDT or your order may not be processed until the following business day,
  • Orders placed on the weekend will not be processed until the following Monday,
  • Business days are Monday to Friday, excluding Canadian holidays.

Estimated Arrival Date

  • We will ship your order within 2-5 business days,
  • For your protection, orders require a signature upon delivery,
  • P.O. Boxes may only be shipped via Canada Post and will require additional time for delivery,
  • Inclement weather conditions or other shipping service disruptions, may delay delivery. This is beyond our control and it is not subject to a shipping fee refund,
  • Ring sizing will require additional time for delivery.

For more information please email: shop@independentjewellers.net

Toll-free line: 1-800-896-4385

 

 

Return and Exchange Policy:

 

At independent Jewellers your satisfaction is our number one priority. If for any reason you are not satisfied with your product, you may return it for a full refund or exchange in its original condition subject to the following provisions:

1. Refund or exchange within 30 days from the purchase, with original receipt and return confirmation. For online orders, post marked 30 days from date receive. Refund will be issued in the original form of payment.
2. Jewellery must be in good condition with all original certificates and accessories. 3.Watches must be in original, unworn condition. All packaging, instructions and warranties, must be included with the return or exchange of the watch.
4. All product will be inspected by our office before a refund is authorized.
5. Gift returns with receipt can only be exchanged or converted to a gift card.
6. Shipping charges are non-refundable.
7. Clearance items are exchange only.

Steps to return an item purchased online:

1. Sent email to shop@independentjewellers.net 

2. In your email, please include your name, telephone number, invoice number, the item’s

number, and the reason you are returning the item.

3. A Return Confirmation email will be sent to you.

4. Pack the item securely. Use the original package, if possible.

5. Enclose your Return Confirmation with original receipt.

6. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

For your protection, we recommend that you use a shipping method that provides insurance and tracking service.
For security purposes, do not write Independent Jewellers anywhere on the outside of the package.

Ship the return package to the address:

IJ-Mail
11248-170 Street NW Edmonton,

T5S 2X1 AB, Canada

7. Upon inspection of the returned item, a refund will be credited to the same form of payment used in the  original purchase. Gift returns can only be exchanged or converted to a gift card.

Return in-store:

If you purchased your item online, you can return or exchange your item at Independent Jewellers store.

Steps to return an item purchased online in store:

1. Sent email to shop@independentjewellers.net

2. In your email, please include your name, telephone number, invoice number, the item’s

number, and the reason you are returning the item.

3. A Return Confirmation email will be sent to you.

4. Bring to the store the item, Return Confirmation and online purchase receipt.

Holiday extended return time

Purchase made from November 20th 2019 - December 31st 2019 are eligible for a refund or exchange until January 31st 2020 with Return Confirmation and original receipt. Refunds and exchanges will not be processes from December 23th 2019 until December 26th 2019. Clearance items are exchange only.

For more return details read above.

For more information please contact us at:

email address: shop@independentjewellers.net

Toll-free: 1-800-896-4385 

 

Warranty:

 

Jewellery and Watch Warranty

Jewellery purchases come with a 1yr limited warranty unless otherwise stated. Upon Independent Jewellers discretion, jewellery repairs will either be completed in-store or sent back to the manufacturer.  Damage on any part of the jewellery resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, heat, etc.), will not be covered under warranty.

Watch warranties are honoured through the specific watch companies.  Warranties vary between companies so please refer to the warranty card provided for complete warranty details.

 

Jewellery and Watch Repairs Warranty

Jewellery and Watch repairs come with a 1yr limited warranty. Upon Independent Jewellers discretion jewellery repairs will either be covered by warranty in-store or sent back to the manufacture.  Any damage on any part of the jewellery/watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, heat, etc.), will not be covered under warranty.

 

 

7 Point Diamond Ring Guarantee

 

1. Loss Guarantee- If you should lose a diamond from your mounting within 2 years from date of purchase due to manufacturers defect, the diamond will be replaced without charge, providing your ring(s) has not been visibly tampered with and has been examined in accordance with paragraph 6 hereof.

2. Mounting Guarantee-Your mounting is guaranteed for 5 years against all defects of material or workmanship. If any defect develops it will be repaired with out charge providing your ring(s) is examined in accordance with paragraph 6 hereof.

3. Free Sizing- At any time within 2 years from date of purchase, you may receive one complimentary ring sizing (up to 2 sizes) for the corresponding merchandise listed on the front of your invoice.

4. Full Trade-In Allowance- At any time, on presentation of this guarantee or your bill of sale; and providing your diamond has not been damaged, you may trade up your present ring and receive full credit for the amount paid on your original purchase towards any other diamond ring, provided the net purchase of the new ring is 50% more than the original purchase.

Special and custom orders are not eligible for our Trade-Up policy.

5. Free Personal Certificate of Appraisal-At any time within 5 years from the date of purchase, upon request, you will receive one written appraisal for the corresponding diamond ring(s) on the front of the invoice.

6. Semi-Annual Examination-At six-month intervals, from the date of purchase, you must present your diamond guarantee together with your diamond ring(s) for examination by one of our experienced jewellers. We will keep a record of the completed inspection in your client profile. Failure to do so will cause this guarantee to become null and void.

7. After sale service- We will gladly clean and inspect your diamond, after the guarantee period, at no charge to you and we suggest that you continue to have this done every six months.

Independent Jewellers can help you care for your diamond, but there are certain precautions that you should take yourself.

Although a diamond is the hardest substance known to man, it can still chip or crack if subject to a sharp blow. Care should be taken when you are performing any physical task. Diamonds must be kept clean to assure their most brilliant performance. Lotions, powders, soaps, even natural skin oils, put a film on diamonds and cut down their brilliance.

 

For more information please contact us at:

Tel:. 780-484-6342

Toll-free: 1-800-896-4385 

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